Support and contact
Pulse Neuron is designed to make portfolio management calm and structured — support should feel the same. Use this page to route your request and include the details that help resolve it quickly.
Support principle (privacy-first)
Fastest path
Quick actions
Choose the most direct path depending on what you need.
Product support
Issues, bugs, feature questions, licensing guidance, or help understanding a screen.
Billing & subscriptions
Pro purchase, renewals, receipts, and subscription management are handled via Microsoft Store.
Common questions
Frequently asked questions
Find answers to the most common questions about Pulse Neuron, its features, data security, and supported markets.
Help & troubleshooting
Product support
For troubleshooting, feature questions, licensing, or billing support, email support@pulseneuron.com.au.
Include this for a faster resolution
- Windows version (e.g., Windows 11).
- What you were doing (screen/module name).
- Expected vs actual outcome.
- Error text (copy/paste is best).
- Screenshot if relevant.
Reminder
Subscriptions
Billing & Microsoft Store management
Install, update, manage subscriptions, and access Pro plans via the Microsoft Store.
Common billing topics
- Updating payment method
- Viewing receipts / invoices
- Managing renewals or cancellations
- Switching between monthly and annual plans
Non-support
General enquiries
For partnerships, media, or general enquiries, email contact@pulseneuron.com.au.
Policies
Legal
Privacy and Terms are always available via the top navigation. You can also access them here: