Support and contact
Pulse Neuron is designed to make portfolio management calm and structured — support should feel the same. Use this page to route your request and include the details that help resolve it quickly.
Support principle (privacy-first)
Fastest path
Quick actions
Choose the most direct path depending on what you need.
Product support
Issues, bugs, feature questions, licensing guidance, or help understanding a screen.
Billing & subscriptions
Pro purchase, renewals, receipts, and subscription management are handled via Microsoft Store.
Help & troubleshooting
Product support
For troubleshooting, feature questions, licensing, or billing support, email support@pulseneuron.com.au.
Include this for a faster resolution
- Windows version (e.g., Windows 11).
- What you were doing (screen/module name).
- Expected vs actual outcome.
- Error text (copy/paste is best).
- Screenshot if relevant.
Reminder
Subscriptions
Billing & Microsoft Store management
Install, update, manage subscriptions, and access Pro plans via the Microsoft Store.
Common billing topics
- Updating payment method
- Viewing receipts / invoices
- Managing renewals or cancellations
- Switching between monthly and annual plans
Non-support
General enquiries
For partnerships, media, or general enquiries, email contact@pulseneuron.com.au.
Policies
Legal
Privacy and Terms are always available via the top navigation. You can also access them here: